Acceptance of Booking

The booking is only binding once you have received our invoice, and we have received your payment.

How to make a Booking

In order for us to accept your booking your party leader must read these conditions. The person who signs or ‘submits’ the booking form does so on behalf of all the members of the party and binds them jointly to these terms and conditions. When you ask us to confirm your booking we will allocate you your chosen property and confirm your reservation. All payments are to be Euro.

Payment

When making a reservation we require your completed booking form as acceptance of our terms and conditions, and the payment of the full amount.

The balance of your account must be paid not later than eight weeks before your arrival date. If payment is not received by the due date we may consider your booking cancelled, and we will hold you liable for cancellation charges detailed below.

Last minute Bookings - In special circumstances, when last minute bookings are taken within 8 weeks of departure, the full amount of your total bill is due on the day of booking.

If you cancel your Booking

We can only accept a cancellation from the person who signed the booking form, and this has to be in writing or over our website. Canceling before the eight week period will only incur a 15% charge, and the remainder of your monies, if any, will be refunded. Please note that any cancellations made after the eight week period will be liable to the following fees:

  • Outside 56 days               15% charge
  • Between 56 – 42 days     30% charge
  • Between 41 – 28 days     40% charge
  • Between 27 – 21 days     50% charge
  • Between 20 – 14 days     75% charge
  • Between 13 – 0 days     100% charge
  • Amendments by you

    We will always do our best to help you with any necessary change of plans. However, any alteration after your booking has been confirmed will incur administration charges of €25.00.

    Amendments by RMS

    In the unlikely event of RMS having to alter your holiday due to circumstances beyond our control, we reserve the right to do so. We recognise that our reputation is dependent on our providing smooth running and problem free arrangements on all aspects of your holiday and every effort will be made to keep any resultant disruption to an absolute minimum. If the property you have rented is withdrawn from our programme for whatever reason, we will offer you an alternative property with a refund of any difference in rental if applicable. If we are unable to offer you an alternative property we will refund the cost of the rental. We will not be responsible for costs of flights and car hire that may have been booked in conjunction with the reservation.

    Security Deposit

    Owing to the quality of our apartments and villas, and in accordance with our contracts with owners, a refundable inventory deposit of €300 / €150 or €75 (depending on the property) is payable at the time your holiday balance is due. This is held to cover any breakages or damage to the property. Should the deposit be inadequate to cover such charges, it is a condition of booking that you pay any balance due immediately following our notification. Deposits will be returned within 21 days after your departure date with any deductions notified to you prior to the reimbursement.

    If any of the terms and conditions are broken then we have the right to with-hold the full security deposit.

    Occupancy

    Your accommodation is available from 17:00 on the day of arrival and must be vacated by 10am on the day of departure. The maid needs this time to prepare the accommodation properly for incoming guests. However, if circumstances permit these times may be varied, but this must be pre-arranged.

    Please note that all arrivals to the designated meeting point after 21:00 are subject to a €10 charge and a €15 charge for arrivals after 23:00.

    The number of occupants must not exceed the maximum occupancy as stated on the RMS web site, unless with prior permission. If this is not observed, RMS have the right to terminate the booking. Please ensure that on vacating the property the accommodation is left clean and tidy and all personal belongings, food, groceries, refuse/rubbish are removed.

    Cleaning and linen

    For all stays that are for a duration of 10 days or more a change of bedding and towels per person are left in each property in order for the tenants to change themselves halfway through their stay.

    A mid stay clean with a linen change can be arranged at an additional cost. This is to be confirmed at the time of booking.

    For all stays that are for a duration of 14 days or more a change of bedding and towels per person are left in each property in order for the tenants to change themselves halfway through their stay.

    Service & Price Guarantees

    As part of our commitment to quality customer service, we guarantee that there will be no surcharge to any of our accommodations. You will always pay what has been confirmed to you in writing, even if charges had to be increased after your time of booking and before your arrival. This includes all taxes, which may be levied by the local authorities. However, we do reserve the right to vary our prices at any time without notice, it is therefore advisable to book well in advance in order to secure the best possible deal.

    Maintenance / Interruptions

    Swimming pools and gardens are maintained regularly. From time to time routine maintenance and repairs have to be carried out. Nearby building works can sometimes be a problem and we can only give assurance in this regard at the time of booking and cannot accept responsibility should such an activity commence without notice. Should public supplies fail, such as water and electricity, intermittently or otherwise, or plumbing systems and mechanical equipment fail, we can accept no liability but will do our utmost to rectify any problems as swiftly as possible. It is a regrettable fact of life that systems do fail and should there be a problem with pool maintenance we cannot be held responsible but will do all that is possible to have the situation remedied as quickly as possible.

    Resort Development

    It is inevitable that most resorts will expand and building work is occasionally unavoidable. Local authorities may grant permission to build/alter properties and roads without notice. Unfortunately such developments are beyond our control. However, if we are made aware of the situation and we consider it will significantly affect your holiday, we will advise you where possible.

    Company Liability

    RMS cannot be held personally responsible for any death, injury, accidents, fire, break ins or any other damage by whatever cause, unless it can be proved that it is due to the negligence of RMS.

    RMS can not be held personally responsible for any cuts to services such as water and electricity.

    RMS can not be held personally responsible for road conditions leading to the rental property.

    Parents are responsible for the safety of their children whilst staying at all properties managed by RMS. RMS cannot accept any liability due to parental negligence.

    Our maximum liability in any claim will be limited to the cost of your holiday rental.

    Complaints

    All complaints must be reported to RMS immediately & will be rectified where possible. If the complaint cannot be resolved during your stay it must be put in writing within 14 days of your return from your holiday. We will then do our utmost to resolve the matter.

    Insurance

    RMS advise that all clients obtain adequate travel & personal insurance cover and that all EU clients bring with them an EHIC form to entitle you to free health care under Spain ‘s national health service.

    Noise

    RMS cannot be held liable for any noise or disturbances arising outside the property boundary. We will of course inform clients of any disruptive noise or disturbance adjacent to your property, that has been made known to us, which is likely to be happening at the time of your stay.

    Pets

    Are allowed in some properties. Please call us before booking.

    Keys

    On the day of your arrival you will be met by one of RMS management team, where you will be shown to your accommodation and the keys left in your control. Guests are responsible for keys to the property. If keys are lost there will be a replacement charge of €100. A call out charge of €25 will be levied for clients who lock themselves out.

    Laws & Jurisdiction

    By booking a holiday with RMS you agree to these terms and conditions of the contract and all matters arising from them and are subject to Spanish law and to the jurisdiction of the Almería courts.

    Copyright © 2017 RMS - Roquetas Management Services.